At Ezra Portrait, we strive to ensure you are completely satisfied with your purchase. If you receive a defective or damaged product, we will work with you to resolve the issue promptly. This policy outlines the terms for returns and refunds.
1. Eligibility for Returns
We only accept returns in the following cases:
- The item is defective or damaged upon delivery.
- You received the wrong item.
To be eligible for a return:
- You must contact us within 3 days of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as when received.
2. Return Process
To initiate a return:
- Email us at [email protected] with your order number, photos of the product, and a description of the issue.
- Our team will review your request and provide return instructions.
- Once we receive and inspect the returned product, we will notify you about the status of your return.
3. Refunds
- we only accept Cash on Delivery method.
4. Non-Returnable Items
We do not accept returns for:
- Items damaged due to misuse, neglect, or improper handling.
- Items returned after the specified return period.
- Products purchased during clearance or final sale unless defective.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos so we can arrange a replacement at no additional cost to you.
6. Shipping Costs for Returns
- If the return is due to our error (wrong item sent, defective product), we will cover the return shipping costs.
- If the return is for any other reason, the customer is responsible for return shipping fees.
7. Contact Us
For any questions about our Returns & Refund Policy, please contact:
Email: [email protected]