At Ezra Portrait, we are committed to delivering your orders quickly and securely, no matter where you are in the world. This Shipping Policy explains our delivery process, timelines, and related terms.
1. Shipping Coverage
We ship orders worldwide. Delivery availability may vary depending on your country’s import regulations and courier coverage.
2. Processing Time
- Orders are typically processed within 3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Timeframes
- Delivery times vary by location and courier availability.
- Estimated delivery time will be provided at checkout or in your confirmation email.
- Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, or courier delays.
4. Shipping Fees
- Shipping costs (if applicable) will be calculated and displayed at checkout.
- Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
5. Payment Method
We only accept Cash on Delivery (COD). Payment must be made in full to the delivery agent at the time of order receipt.
6. Customs, Duties, and Taxes
- Orders shipped internationally may be subject to customs duties, taxes, or fees imposed by your country.
- These charges are the customer’s responsibility and are not included in the product or shipping cost.
7. Incorrect or Incomplete Address
Please ensure your shipping details are accurate before placing your order. We are not responsible for delays or lost shipments caused by incorrect or incomplete addresses.
8. Order Tracking
Once your order has shipped, we will provide tracking details (if available) so you can monitor the delivery progress.
9. Delays Beyond Our Control
We are not liable for delays caused by events beyond our control, including but not limited to customs inspections, strikes, natural disasters, or courier issues.
10. Contact Us
If you have any questions about shipping or need help tracking your order, please contact:
Email: [email protected]